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How and when can I apply for a refund?

If you are not 100% satisfied, you can contact our customer service team by phone or email and request a full purchase refund. Your request will be assessed by Safe Load Program Management and a judgement made on the validity of the request made within 14 days.

A request for a product or service refund can be made up to 6 months from the date of the original purchase.
Any product returned must be in the same condition as you received it and must be received by Safe Load Program before any refund will be issued.

If a refund request is made involving services e.g. license fees, SLP ID application, then you must provide full details including the reason for your refund request,

Refund examples:

  • Two or more payments were processed for the one ID application.
  • An ID application was made and the applicant already holds a current ID card.
  • An incorrect number of Pass-2-Load labels were purchased and the customer would like to return the labels for a refund.

Transactions details required include:

  • ID Card number (if applicable)
  • Date of the transaction; and
  • Name on the credit card used for the transaction; and
  • The transaction amount.
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Is there any information/training material relevant to top loading facilities?

No, SLP member companies believe that due to the very small number of top loading facilities in operation today, development of a separate training program is not warranted.

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Having completed Load Training “train the trainer” and holding a training license with one company, if I leave that company and go to work for another company, do I need to attend another train the trainer course?

No, once you have attended a train the trainer course with SLP you are not required to attend another train the trainer course to hold a SLP load trainer license with a employer , you are required however to have your  new employer enter into a license agreement with SLP before you can provide Load Training.

Your previous original license agreement will be canceled and once you have a new license agreement in place you will be issued with a new SLP web site access ID and password.

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Trainer licence agreement period?

SLP Load Training licensing is for one calendar year ending on the 31st December each year. If payment is not relieved by the end of January each year the trainers license is canceled and access to the SLP online systems removed.

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Once I have completed Load Training “train the trainer” will I be able to train other trainers in my business to perform the SLP load training?

No, the SLP license is for one trainer only. All licensed trainers are required to attend SLP Load Training “train the trainer” courses.

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Can a licensed trainer, who is also a driver, approve their own face to face training?

Yes, trainers who are also drivers can approve their own face-to-face training under the presumption that they are competent and will pass the online assessment conducted at a participating terminal.

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Can one company or business hold multiple Load Training licenses for multiple trainers?

Yes, one license per trainer but one company or business can hold many licenses for many trainers.

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What are the minimum requirements I need before I can apply to become a licensed Load Trainer for SLP?

Minimum requirements

  1. A certificate 4 in training (evidence must be provided on request)

The following knowledge requirements are considered valuable but not compulsory

  1. 4 years experience in the fuel industry either in dangerous goods road transport or terminal gantry operations. evidence of this experience would come in the form of references.
  2. 2 oil industry referees providing details of your experience within the industry.
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How long does a Load Training “Train the Trainer ” course take?

A Load Training “train the trainer” course  takes approximatly 3 hours.

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How much does a Load Training “train the trainer” course cost?

The cost of training approximately $600 + GST per person plus the trainers travel, accommodation and meals if required. Payments must be made prior to the course date.
(Participants; Travel, accommodation, meals and beverages are at their own expense)

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