FAQ

Dangerous Goods license and driver license details are required as part of the new ID application
Note: Dangerous Goods license details do not physically appear on the ID card.

Not at this time, but SLP is reviewing if this will be of benefit to SLP members and ID card holders in the future.

No; SLP will not refund application fees paid.  The fees paid to SLP as part of the ID Program cover the administration of the program, the creation of all the programs associated tools, and ongoing support.

SLP will take special requests for refund on a case by case basis, in consultation with the trainer.

If the trainer is not satisfied with the applicant’s performance during face to face training, they can “Not Approve” their training and the process will not proceed to assessment.

No; payment for SLP ID Cards must be paid by credit card through our secure web portal accessed via the SLP website

Yes, SLP’s ID card online application and renewal system requires payment via a credit card.

We accept Visa, MasterCard and American Express.  There is a 3% surcharge to cover the processing costs for Amex.

If you need more information please contact SLP

Not at this time, but SLP is reviewing if this will be of benefit to SLP members and ID card holders in the future.

Trainers will only be able to access high level applicant details.
Enough detail to determine that the applicant they are approving is the applicant that attended their face-to-face training.
No contact details are displayed for the trainer.

No, access will not be provided to companies to view or modify their employees ID card details.
ID card details are accessible by the individual ID card holder and by SLP approved administrators and agents o

All new IDs will have a specific expiry date. Drivers will have access to SLP website including all the training material and videos, right up until the expiry date (plus 3 months post expiry).  This will ensure that every driver has the best opportunity to be prepared to sit the re-assessment to renew their ID.  Please note that once an ID has expired, the Driver will not be given access to any participating terminal.

If you are not 100% satisfied, you can contact our customer service team by phone or email and request a full purchase refund. Your request will be assessed by Safe Load Program Management and a judgement made on the validity of the request made within 14 days.

A request for a product or service refund can be made up to 6 months from the date of the original purchase.
Any product returned must be in the same condition as you received it and must be received by Safe Load Program before any refund will be issued.

If a refund request is made involving services e.g. license fees, SLP ID application, then you must provide full details including the reason for your refund request,

Refund examples:

• Two or more payments were processed for the one ID application.
• An ID application was made and the applicant already holds a current ID card.
• An incorrect number of Pass-2-Load labels were purchased and the customer would like to return the labels for a refund.

Transactions details required include:

• ID Card number (if applicable)
• Date of the transaction; and
• Name on the credit card used for the transaction; and
• The transaction amount.

SLP ID cards are valid for 2 years, before you are required to renew your ID card and complete a new competency assessment

A driver’s supervisor or manager can make the ID application on behalf of the driver and the manager can use a company credit card to complete payment.

Ensure the driver’s email address and/or mobile number is included in the online application information so he is sent an email or text message with his unique ID number.  If you set a password for him, please advise him of this also as he will need the Username (ID Number) and Password to access his online profile and to log on to complete his terminal assessment.

Please check the following:

• check your SLP contact details are correct? (ID cards are sent to your postal address)
• do you have a ID photo included in your details? (a passport style image is required)
  • if the ID image is not suitable, a card will not be produced or posted
• have you completed the online assessment correctly, did you receive an on screen message at the end of the assessment advising you that you had passed the assessment?

If all of the items above are correct please contact SLP admin for further assistance.

All new ID cards are for a specific date range.
New ID cards are for a 2-year period from the expiry of the previous ID, renewal and assessment can be made up to 3 months prior to the ID expiry.

Don’s example;

• Don’s ID card expires on the 6th February 2016;
• he pays for his renewal on the 18^th November 2015;
• Don books into a terminal and completes an online assessment on the 12th of December 2015;
• Dons ID will remain current and be updated from the 6^th February 2016 to the 7^th February 2018;
• A new ID card is generated sent to Don with the expiry date of the 7^th February 2018;
• Don has not lost any of his previously paid ID period.

The SLP ID card will be processed within three (3) working days of completing the assessment; the card will be mailed to the postal address you have provided to SLP in your online contact details and should arrive within ten (10) – fifteen (15) working days.

Ensure your postal address details are correct before completing your online assessment.

If your contact details are not correct then SLP will not be able to keep you informed of changes to:

• SLP Load training.
• advise you by text or email when your ID card is close to expiry.
• inform you of the latest industry safety updates
• without the correct details your new ID card may be sent to the wrong address?

No, but SLP Joint Venture partners are reviewing the options available with the current online induction programs for drivers and may seek to reduce or remove the requirement for online inductions.

So at this time the program does not replace any existing programs or inductions specific to terminals but has been designed to compliment terminal programs, and ensure that applicants have the necessary information to enter a terminal safely.

No, not at this time, but this may change if an individual requests a replacement a number of times.

SLP has no plans at this time to create a training program for LPG, LNG, CNG, Bitumen or Lubricants.

Yes, but only for a period of 3 months after your ID card expiry date. If you fail to renew your ID before 2 years 3 months, you will be required to apply for a new ID card as a new driver and will again be required to attend face to face training before booking in for your first assessment.

Yes: please click on either the “Pass-2-Load or Information” tabs on the SLP web site and follow the links to Pass-2-Load or standards documents and checklists. If the document you are looking for is not there then please contact SLP for advice.

If you are not 100% satisfied, you can contact our customer service team by phone or email and request a full purchase refund. Your request will be assessed by Safe Load Program Management and a judgement made on the validity of the request made within 14 days.

A request for a product or service refund can be made up to 6 months from the date of the original purchase.
Any product returned must be in the same condition as you received it and must be received by Safe Load Program before any refund will be issued.

If a refund request is made involving services e.g. license fees, SLP ID application, then you must provide full details including the reason for your refund request,

Refund examples:

• Two or more payments were processed for the one ID application.
• An ID application was made and the applicant already holds a current ID card.
• An incorrect number of Pass-2-Load labels were purchased and the customer would like to return the labels for a refund.

Transactions details required include:

• ID Card number (if applicable)
• Date of the transaction; and
• Name on the credit card used for the transaction; and
• The transaction amount.

Send an email (enquiry) to [email protected] detailing the following:

1. Name of Business
2. Trading location
3. Experience dealing with Dangerous goods tankers
4. Business contact information
5. Experience working with Road Tanker Equipment
6. Qualifications/ Skills & Experience of all personnel who will be performing the inspections

WE NEED TO HAVE DETAILED RESPONSES TO THE FOLLOWING BEFORE WE CAN ISSUE THE SELF ASSESSMENT DOCUMENT TO YOU

1. Experience working with Road Tanker Equipment
2. Qualifications/ Skills & Experience of all personnel who will be performing the inspections

application

Yes, trainers who are also drivers can approve their own face-to-face training under the presumption that they are competent and will pass the online assessment conducted at a participating terminal.

Yes, one license per trainer but one company or business can hold many licenses for many trainers.

No, once you have attended a train the trainer course with SLP you are not required to attend another train the trainer course to hold a SLP load trainer license with a employer , you are required however to have your  new employer enter into a license agreement with SLP before you can provide Load Training.

Your previous original license agreement will be canceled and once you have a new license agreement in place you will be issued with a new SLP web site access ID and password.

If you are not 100% satisfied, you can contact our customer service team by phone or email and request a full purchase refund. Your request will be assessed by Safe Load Program Management and a judgement made on the validity of the request made within 14 days.

A request for a product or service refund can be made up to 6 months from the date of the original purchase.
Any product returned must be in the same condition as you received it and must be received by Safe Load Program before any refund will be issued.

If a refund request is made involving services e.g. license fees, SLP ID application, then you must provide full details including the reason for your refund request,

Refund examples:

• Two or more payments were processed for the one ID application.
• An ID application was made and the applicant already holds a current ID card.
• An incorrect number of Pass-2-Load labels were purchased and the customer would like to return the labels for a refund.

Transactions details required include:

• ID Card number (if applicable)
• Date of the transaction; and
• Name on the credit card used for the transaction; and
• The transaction amount.

Bookings need to be made with SLP via email

(Bookings will only be accepted via email “Contact SLP”)

A Load Training “train the trainer” course  takes approximatly 3 hours.

The cost of training approximately $600 + GST per person plus the trainers travel, accommodation and meals if required. Payments must be made prior to the course date.
(Participants; Travel, accommodation, meals and beverages are at their own expense)

No, SLP member companies believe that due to the very small number of top loading facilities in operation today, development of a separate training program is not warranted.

No, the SLP license is for one trainer only. All licensed trainers are required to attend SLP Load Training “train the trainer” courses.

SLP Load Training licensing is for one calendar year ending on the 31^st December each year. If payment is not relieved by the end of January each year the trainers license is canceled and access to the SLP online systems removed.

Minimum requirements

1. A certificate 4 in training (evidence must be provided on request)

The following knowledge requirements are considered valuable but not compulsory

1. 4 years experience in the fuel industry either in dangerous goods road transport or terminal gantry operations. evidence of this experience would come in the form of references.
2. 2 oil industry referees providing details of your experience within the industry.